Erinomaisen asiakaspalvelun kehittämiseksi ja tueksi
Wave tarjoaa tapahtumia, koulutuksia ja ammatillisen verkoston asiakaspalvelun ja -kokemuksen ammattilaisille.
Kehitämme parempaa asiakaspalvelua - jo vuodesta 1992.
Palveluistamme hyötyvät kaikki asiakaspalveluyksiköt sekä heidän asiakkaansa! Toimintamme keskiössä erinomainen asiakaspalvelu ja asiakaskokemus. Waven yli 100 jäsenorganisaatiota yhdistää halu kehittää erinomaista asiakaspalvelua ja -kokemusta. Tarjoamme asiakaspalvelun kehittämisen tueksi aktiivisen ja asiantuntevan ammatillisen verkoston, ammattilaistapahtumia, koulutuksia, yritysvierailuja ja kilpailuja.
Verkostoidu asiakaspalvelun ammattilaisten kesken!
Asiakaspalvelun tietämyksen kasvattamiseksi ja verkostoitumista tukemaan järjestämme vuosittain kaksi päätapahtumaa: CCD Asiakaspalvelun ajankohtaispäivän ja Yhteys-konferenssin, jossa julkistetaan vuosittain Vuoden Service Desk – ja Vuoden asiakaspalvelu -tunnustukset sekä henkilöpalkinnot. Wave on järjestänyt myös yhteisöllisen Asiakaspalveluviikon vuodesta 2018 alkaen.
Tule jäseneksi ja nouse asiakaspalvelun aallonharjalle!
Tulevat tapahtumat
Yhteys-esiseminaari: Tulevaisuuden tiedolla johtaminen 18.05.2022
Yhteys 2021 -asiakaspalvelukonferenssi 19.05.2022
Asiakaspalveluviikko
Asiakaspalveluviikko vaalii asiakaspalvelun ja -kokemuksen merkitystä! Se nostaa asiakaspalvelun merkitystä, innostaa ja motivoi sekä rakentaa tiimihenkeä. Teemaviikko on hyvä paikka myös kiittää asiakkaita. Yhdessä olemme enemmän!
Asiantuntijawebinaarit
Wave-jäsenet
![](data:image/svg+xml;utf8,<svg xmlns="http://www.w3.org/2000/svg" width="300" height="76"><rect width="100%" height="100%"><animate attributeName="fill" values="rgba(153,153,153,0.5);rgba(153,153,153,0.1);rgba(153,153,153,0.5)" dur="2s" repeatCount="indefinite" /></rect></svg> "Fennovoima Oy")
![](data:image/svg+xml;utf8,<svg xmlns="http://www.w3.org/2000/svg" width="225" height="225"><rect width="100%" height="100%"><animate attributeName="fill" values="rgba(153,153,153,0.5);rgba(153,153,153,0.1);rgba(153,153,153,0.5)" dur="2s" repeatCount="indefinite" /></rect></svg> "LapIT Oy")
![](data:image/svg+xml;utf8,<svg xmlns="http://www.w3.org/2000/svg" width="70" height="116"><rect width="100%" height="100%"><animate attributeName="fill" values="rgba(153,153,153,0.5);rgba(153,153,153,0.1);rgba(153,153,153,0.5)" dur="2s" repeatCount="indefinite" /></rect></svg> "UPM-Kymmene Oyj")
![](data:image/svg+xml;utf8,<svg xmlns="http://www.w3.org/2000/svg" width="300" height="167"><rect width="100%" height="100%"><animate attributeName="fill" values="rgba(153,153,153,0.5);rgba(153,153,153,0.1);rgba(153,153,153,0.5)" dur="2s" repeatCount="indefinite" /></rect></svg> "Dynava")
![Finnchat logo](data:image/svg+xml;utf8,<svg xmlns="http://www.w3.org/2000/svg" width="300" height="42"><rect width="100%" height="100%"><animate attributeName="fill" values="rgba(153,153,153,0.5);rgba(153,153,153,0.1);rgba(153,153,153,0.5)" dur="2s" repeatCount="indefinite" /></rect></svg> "Finnchat Oy"){kind=small}
![](data:image/svg+xml;utf8,<svg xmlns="http://www.w3.org/2000/svg" width="300" height="60"><rect width="100%" height="100%"><animate attributeName="fill" values="rgba(153,153,153,0.5);rgba(153,153,153,0.1);rgba(153,153,153,0.5)" dur="2s" repeatCount="indefinite" /></rect></svg> "Gofore Oyj")
![](data:image/svg+xml;utf8,<svg xmlns="http://www.w3.org/2000/svg" width="300" height="300"><rect width="100%" height="100%"><animate attributeName="fill" values="rgba(153,153,153,0.5);rgba(153,153,153,0.1);rgba(153,153,153,0.5)" dur="2s" repeatCount="indefinite" /></rect></svg> "DialOk Comminications Finland Oy")
![](data:image/svg+xml;utf8,<svg xmlns="http://www.w3.org/2000/svg" width="300" height="195"><rect width="100%" height="100%"><animate attributeName="fill" values="rgba(153,153,153,0.5);rgba(153,153,153,0.1);rgba(153,153,153,0.5)" dur="2s" repeatCount="indefinite" /></rect></svg> "QualityDesk Oy")
![Stena Recycling logo](data:image/svg+xml;utf8,<svg xmlns="http://www.w3.org/2000/svg" width="137" height="50"><rect width="100%" height="100%"><animate attributeName="fill" values="rgba(153,153,153,0.5);rgba(153,153,153,0.1);rgba(153,153,153,0.5)" dur="2s" repeatCount="indefinite" /></rect></svg> "Stena Recycling Oy")
![](data:image/svg+xml;utf8,<svg xmlns="http://www.w3.org/2000/svg" width="300" height="119"><rect width="100%" height="100%"><animate attributeName="fill" values="rgba(153,153,153,0.5);rgba(153,153,153,0.1);rgba(153,153,153,0.5)" dur="2s" repeatCount="indefinite" /></rect></svg> "Inmics Oy")
![TietoEvry logo](data:image/svg+xml;utf8,<svg xmlns="http://www.w3.org/2000/svg" width="300" height="269"><rect width="100%" height="100%"><animate attributeName="fill" values="rgba(153,153,153,0.5);rgba(153,153,153,0.1);rgba(153,153,153,0.5)" dur="2s" repeatCount="indefinite" /></rect></svg> "TietoEVRY Oy")
![](data:image/svg+xml;utf8,<svg xmlns="http://www.w3.org/2000/svg" width="300" height="84"><rect width="100%" height="100%"><animate attributeName="fill" values="rgba(153,153,153,0.5);rgba(153,153,153,0.1);rgba(153,153,153,0.5)" dur="2s" repeatCount="indefinite" /></rect></svg> "Veho Oy Ab")
![](data:image/svg+xml;utf8,<svg xmlns="http://www.w3.org/2000/svg" width="300" height="200"><rect width="100%" height="100%"><animate attributeName="fill" values="rgba(153,153,153,0.5);rgba(153,153,153,0.1);rgba(153,153,153,0.5)" dur="2s" repeatCount="indefinite" /></rect></svg> "Enreach")
![](data:image/svg+xml;utf8,<svg xmlns="http://www.w3.org/2000/svg" width="300" height="46"><rect width="100%" height="100%"><animate attributeName="fill" values="rgba(153,153,153,0.5);rgba(153,153,153,0.1);rgba(153,153,153,0.5)" dur="2s" repeatCount="indefinite" /></rect></svg> "Monzuun"){kind=small}
![Flow Akatemia](data:image/svg+xml;utf8,<svg xmlns="http://www.w3.org/2000/svg" width="238" height="212"><rect width="100%" height="100%"><animate attributeName="fill" values="rgba(153,153,153,0.5);rgba(153,153,153,0.1);rgba(153,153,153,0.5)" dur="2s" repeatCount="indefinite" /></rect></svg> "Flow Akatemia")
![](data:image/svg+xml;utf8,<svg xmlns="http://www.w3.org/2000/svg" width="300" height="88"><rect width="100%" height="100%"><animate attributeName="fill" values="rgba(153,153,153,0.5);rgba(153,153,153,0.1);rgba(153,153,153,0.5)" dur="2s" repeatCount="indefinite" /></rect></svg> "Samlink Oy")
![Suomenmaan Puhelinpalvelut](data:image/svg+xml;utf8,<svg xmlns="http://www.w3.org/2000/svg" width="300" height="169"><rect width="100%" height="100%"><animate attributeName="fill" values="rgba(153,153,153,0.5);rgba(153,153,153,0.1);rgba(153,153,153,0.5)" dur="2s" repeatCount="indefinite" /></rect></svg> "Suomenmaan Puhelinpalvelut Oy")
![](data:image/svg+xml;utf8,<svg xmlns="http://www.w3.org/2000/svg" width="84" height="35"><rect width="100%" height="100%"><animate attributeName="fill" values="rgba(153,153,153,0.5);rgba(153,153,153,0.1);rgba(153,153,153,0.5)" dur="2s" repeatCount="indefinite" /></rect></svg> "Aktia Pankki Oyj"){kind=small}
![](data:image/svg+xml;utf8,<svg xmlns="http://www.w3.org/2000/svg" width="250" height="202"><rect width="100%" height="100%"><animate attributeName="fill" values="rgba(153,153,153,0.5);rgba(153,153,153,0.1);rgba(153,153,153,0.5)" dur="2s" repeatCount="indefinite" /></rect></svg> "Aalto-yliopisto")
![](data:image/svg+xml;utf8,<svg xmlns="http://www.w3.org/2000/svg" width="277" height="182"><rect width="100%" height="100%"><animate attributeName="fill" values="rgba(153,153,153,0.5);rgba(153,153,153,0.1);rgba(153,153,153,0.5)" dur="2s" repeatCount="indefinite" /></rect></svg> "Matkahuolto")
![](data:image/svg+xml;utf8,<svg xmlns="http://www.w3.org/2000/svg" width="267" height="189"><rect width="100%" height="100%"><animate attributeName="fill" values="rgba(153,153,153,0.5);rgba(153,153,153,0.1);rgba(153,153,153,0.5)" dur="2s" repeatCount="indefinite" /></rect></svg> "Avarda")
![](data:image/svg+xml;utf8,<svg xmlns="http://www.w3.org/2000/svg" width="300" height="87"><rect width="100%" height="100%"><animate attributeName="fill" values="rgba(153,153,153,0.5);rgba(153,153,153,0.1);rgba(153,153,153,0.5)" dur="2s" repeatCount="indefinite" /></rect></svg> "Louhi Net")
![](data:image/svg+xml;utf8,<svg xmlns="http://www.w3.org/2000/svg" width="300" height="93"><rect width="100%" height="100%"><animate attributeName="fill" values="rgba(153,153,153,0.5);rgba(153,153,153,0.1);rgba(153,153,153,0.5)" dur="2s" repeatCount="indefinite" /></rect></svg> "Call Waves Solutions Finland Oy")
![](data:image/svg+xml;utf8,<svg xmlns="http://www.w3.org/2000/svg" width="300" height="98"><rect width="100%" height="100%"><animate attributeName="fill" values="rgba(153,153,153,0.5);rgba(153,153,153,0.1);rgba(153,153,153,0.5)" dur="2s" repeatCount="indefinite" /></rect></svg> "Ainia Solutions Oy")
![](data:image/svg+xml;utf8,<svg xmlns="http://www.w3.org/2000/svg" width="114" height="30"><rect width="100%" height="100%"><animate attributeName="fill" values="rgba(153,153,153,0.5);rgba(153,153,153,0.1);rgba(153,153,153,0.5)" dur="2s" repeatCount="indefinite" /></rect></svg> "Abloy Oy"){kind=small}
![](data:image/svg+xml;utf8,<svg xmlns="http://www.w3.org/2000/svg" width="300" height="150"><rect width="100%" height="100%"><animate attributeName="fill" values="rgba(153,153,153,0.5);rgba(153,153,153,0.1);rgba(153,153,153,0.5)" dur="2s" repeatCount="indefinite" /></rect></svg> "SYKES Finland Oy")
![](data:image/svg+xml;utf8,<svg xmlns="http://www.w3.org/2000/svg" width="300" height="57"><rect width="100%" height="100%"><animate attributeName="fill" values="rgba(153,153,153,0.5);rgba(153,153,153,0.1);rgba(153,153,153,0.5)" dur="2s" repeatCount="indefinite" /></rect></svg> "Ambientia Group Oy")
![](data:image/svg+xml;utf8,<svg xmlns="http://www.w3.org/2000/svg" width="300" height="102"><rect width="100%" height="100%"><animate attributeName="fill" values="rgba(153,153,153,0.5);rgba(153,153,153,0.1);rgba(153,153,153,0.5)" dur="2s" repeatCount="indefinite" /></rect></svg> "Sanoma Media Finland Oy")
![](data:image/svg+xml;utf8,<svg xmlns="http://www.w3.org/2000/svg" width="300" height="68"><rect width="100%" height="100%"><animate attributeName="fill" values="rgba(153,153,153,0.5);rgba(153,153,153,0.1);rgba(153,153,153,0.5)" dur="2s" repeatCount="indefinite" /></rect></svg> "Trimble (Tekla Oyj)")
![](data:image/svg+xml;utf8,<svg xmlns="http://www.w3.org/2000/svg" width="165" height="165"><rect width="100%" height="100%"><animate attributeName="fill" values="rgba(153,153,153,0.5);rgba(153,153,153,0.1);rgba(153,153,153,0.5)" dur="2s" repeatCount="indefinite" /></rect></svg> "Yleinen työttömyyskassa YTK")
![](data:image/svg+xml;utf8,<svg xmlns="http://www.w3.org/2000/svg" width="300" height="145"><rect width="100%" height="100%"><animate attributeName="fill" values="rgba(153,153,153,0.5);rgba(153,153,153,0.1);rgba(153,153,153,0.5)" dur="2s" repeatCount="indefinite" /></rect></svg> "Advania Oy")
![](data:image/svg+xml;utf8,<svg xmlns="http://www.w3.org/2000/svg" width="300" height="205"><rect width="100%" height="100%"><animate attributeName="fill" values="rgba(153,153,153,0.5);rgba(153,153,153,0.1);rgba(153,153,153,0.5)" dur="2s" repeatCount="indefinite" /></rect></svg> "Säästöpankkipalvelut")
![](data:image/svg+xml;utf8,<svg xmlns="http://www.w3.org/2000/svg" width="300" height="141"><rect width="100%" height="100%"><animate attributeName="fill" values="rgba(153,153,153,0.5);rgba(153,153,153,0.1);rgba(153,153,153,0.5)" dur="2s" repeatCount="indefinite" /></rect></svg> "Ensin Palvelut Oy")
![](data:image/svg+xml;utf8,<svg xmlns="http://www.w3.org/2000/svg" width="300" height="212"><rect width="100%" height="100%"><animate attributeName="fill" values="rgba(153,153,153,0.5);rgba(153,153,153,0.1);rgba(153,153,153,0.5)" dur="2s" repeatCount="indefinite" /></rect></svg> "Puheosuuskunta Vokomotiivi")
![](data:image/svg+xml;utf8,<svg xmlns="http://www.w3.org/2000/svg" width="300" height="75"><rect width="100%" height="100%"><animate attributeName="fill" values="rgba(153,153,153,0.5);rgba(153,153,153,0.1);rgba(153,153,153,0.5)" dur="2s" repeatCount="indefinite" /></rect></svg> "Keskinäinen työeläkevakuutusyhtiö Varma")
![](data:image/svg+xml;utf8,<svg xmlns="http://www.w3.org/2000/svg" width="300" height="74"><rect width="100%" height="100%"><animate attributeName="fill" values="rgba(153,153,153,0.5);rgba(153,153,153,0.1);rgba(153,153,153,0.5)" dur="2s" repeatCount="indefinite" /></rect></svg> "Netox Oy")
![](data:image/svg+xml;utf8,<svg xmlns="http://www.w3.org/2000/svg" width="298" height="300"><rect width="100%" height="100%"><animate attributeName="fill" values="rgba(153,153,153,0.5);rgba(153,153,153,0.1);rgba(153,153,153,0.5)" dur="2s" repeatCount="indefinite" /></rect></svg> "Proinno Design Oy")
![](data:image/svg+xml;utf8,<svg xmlns="http://www.w3.org/2000/svg" width="195" height="108"><rect width="100%" height="100%"><animate attributeName="fill" values="rgba(153,153,153,0.5);rgba(153,153,153,0.1);rgba(153,153,153,0.5)" dur="2s" repeatCount="indefinite" /></rect></svg> "Keskisuomalainen Oyj")
![](data:image/svg+xml;utf8,<svg xmlns="http://www.w3.org/2000/svg" width="293" height="172"><rect width="100%" height="100%"><animate attributeName="fill" values="rgba(153,153,153,0.5);rgba(153,153,153,0.1);rgba(153,153,153,0.5)" dur="2s" repeatCount="indefinite" /></rect></svg> "2M-IT Oy")
![](data:image/svg+xml;utf8,<svg xmlns="http://www.w3.org/2000/svg" width="300" height="123"><rect width="100%" height="100%"><animate attributeName="fill" values="rgba(153,153,153,0.5);rgba(153,153,153,0.1);rgba(153,153,153,0.5)" dur="2s" repeatCount="indefinite" /></rect></svg> "Aiwo")
![](data:image/svg+xml;utf8,<svg xmlns="http://www.w3.org/2000/svg" width="300" height="160"><rect width="100%" height="100%"><animate attributeName="fill" values="rgba(153,153,153,0.5);rgba(153,153,153,0.1);rgba(153,153,153,0.5)" dur="2s" repeatCount="indefinite" /></rect></svg> "Maanmittauslaitos")
![](data:image/svg+xml;utf8,<svg xmlns="http://www.w3.org/2000/svg" width="300" height="210"><rect width="100%" height="100%"><animate attributeName="fill" values="rgba(153,153,153,0.5);rgba(153,153,153,0.1);rgba(153,153,153,0.5)" dur="2s" repeatCount="indefinite" /></rect></svg> "Elo")
![](data:image/svg+xml;utf8,<svg xmlns="http://www.w3.org/2000/svg" width="300" height="121"><rect width="100%" height="100%"><animate attributeName="fill" values="rgba(153,153,153,0.5);rgba(153,153,153,0.1);rgba(153,153,153,0.5)" dur="2s" repeatCount="indefinite" /></rect></svg> "Oma Säästöpankki Oyj")
![tampereen kaupunki](data:image/svg+xml;utf8,<svg xmlns="http://www.w3.org/2000/svg" width="300" height="44"><rect width="100%" height="100%"><animate attributeName="fill" values="rgba(153,153,153,0.5);rgba(153,153,153,0.1);rgba(153,153,153,0.5)" dur="2s" repeatCount="indefinite" /></rect></svg> "Tampereen kaupunki"){kind=small}
![](data:image/svg+xml;utf8,<svg xmlns="http://www.w3.org/2000/svg" width="142" height="140"><rect width="100%" height="100%"><animate attributeName="fill" values="rgba(153,153,153,0.5);rgba(153,153,153,0.1);rgba(153,153,153,0.5)" dur="2s" repeatCount="indefinite" /></rect></svg> "Aurinkomatkat")
![](data:image/svg+xml;utf8,<svg xmlns="http://www.w3.org/2000/svg" width="150" height="36"><rect width="100%" height="100%"><animate attributeName="fill" values="rgba(153,153,153,0.5);rgba(153,153,153,0.1);rgba(153,153,153,0.5)" dur="2s" repeatCount="indefinite" /></rect></svg> "Oy SKF Ab"){kind=small}
![](data:image/svg+xml;utf8,<svg xmlns="http://www.w3.org/2000/svg" width="150" height="82"><rect width="100%" height="100%"><animate attributeName="fill" values="rgba(153,153,153,0.5);rgba(153,153,153,0.1);rgba(153,153,153,0.5)" dur="2s" repeatCount="indefinite" /></rect></svg> "Kela")
![](data:image/svg+xml;utf8,<svg xmlns="http://www.w3.org/2000/svg" width="262" height="59"><rect width="100%" height="100%"><animate attributeName="fill" values="rgba(153,153,153,0.5);rgba(153,153,153,0.1);rgba(153,153,153,0.5)" dur="2s" repeatCount="indefinite" /></rect></svg> "TalentGate")
![](data:image/svg+xml;utf8,<svg xmlns="http://www.w3.org/2000/svg" width="300" height="137"><rect width="100%" height="100%"><animate attributeName="fill" values="rgba(153,153,153,0.5);rgba(153,153,153,0.1);rgba(153,153,153,0.5)" dur="2s" repeatCount="indefinite" /></rect></svg> "PostNord Oy")
![](data:image/svg+xml;utf8,<svg xmlns="http://www.w3.org/2000/svg" width="196" height="117"><rect width="100%" height="100%"><animate attributeName="fill" values="rgba(153,153,153,0.5);rgba(153,153,153,0.1);rgba(153,153,153,0.5)" dur="2s" repeatCount="indefinite" /></rect></svg> "Webhelp Finland Oy")
![](data:image/svg+xml;utf8,<svg xmlns="http://www.w3.org/2000/svg" width="300" height="177"><rect width="100%" height="100%"><animate attributeName="fill" values="rgba(153,153,153,0.5);rgba(153,153,153,0.1);rgba(153,153,153,0.5)" dur="2s" repeatCount="indefinite" /></rect></svg> "Posti Oy")
![](data:image/svg+xml;utf8,<svg xmlns="http://www.w3.org/2000/svg" width="300" height="139"><rect width="100%" height="100%"><animate attributeName="fill" values="rgba(153,153,153,0.5);rgba(153,153,153,0.1);rgba(153,153,153,0.5)" dur="2s" repeatCount="indefinite" /></rect></svg> "Soldem")
![Fazer logo](data:image/svg+xml;utf8,<svg xmlns="http://www.w3.org/2000/svg" width="300" height="295"><rect width="100%" height="100%"><animate attributeName="fill" values="rgba(153,153,153,0.5);rgba(153,153,153,0.1);rgba(153,153,153,0.5)" dur="2s" repeatCount="indefinite" /></rect></svg> "Fazer")
![](data:image/svg+xml;utf8,<svg xmlns="http://www.w3.org/2000/svg" width="300" height="124"><rect width="100%" height="100%"><animate attributeName="fill" values="rgba(153,153,153,0.5);rgba(153,153,153,0.1);rgba(153,153,153,0.5)" dur="2s" repeatCount="indefinite" /></rect></svg> "Barona")
![](data:image/svg+xml;utf8,<svg xmlns="http://www.w3.org/2000/svg" width="300" height="77"><rect width="100%" height="100%"><animate attributeName="fill" values="rgba(153,153,153,0.5);rgba(153,153,153,0.1);rgba(153,153,153,0.5)" dur="2s" repeatCount="indefinite" /></rect></svg> "Musti Group")
![](data:image/svg+xml;utf8,<svg xmlns="http://www.w3.org/2000/svg" width="119" height="25"><rect width="100%" height="100%"><animate attributeName="fill" values="rgba(153,153,153,0.5);rgba(153,153,153,0.1);rgba(153,153,153,0.5)" dur="2s" repeatCount="indefinite" /></rect></svg> "Futurice"){kind=small}
![](data:image/svg+xml;utf8,<svg xmlns="http://www.w3.org/2000/svg" width="300" height="138"><rect width="100%" height="100%"><animate attributeName="fill" values="rgba(153,153,153,0.5);rgba(153,153,153,0.1);rgba(153,153,153,0.5)" dur="2s" repeatCount="indefinite" /></rect></svg> "Keskinäinen Eläkevakuutusyhtiö Ilmarinen")
![](data:image/svg+xml;utf8,<svg xmlns="http://www.w3.org/2000/svg" width="240" height="95"><rect width="100%" height="100%"><animate attributeName="fill" values="rgba(153,153,153,0.5);rgba(153,153,153,0.1);rgba(153,153,153,0.5)" dur="2s" repeatCount="indefinite" /></rect></svg> "Solteq Oyj")
![Satasairaala logo](data:image/svg+xml;utf8,<svg xmlns="http://www.w3.org/2000/svg" width="300" height="96"><rect width="100%" height="100%"><animate attributeName="fill" values="rgba(153,153,153,0.5);rgba(153,153,153,0.1);rgba(153,153,153,0.5)" dur="2s" repeatCount="indefinite" /></rect></svg> "Satakunnan sairaanhoitopiirin kuntayhtymä")
![](data:image/svg+xml;utf8,<svg xmlns="http://www.w3.org/2000/svg" width="160" height="23"><rect width="100%" height="100%"><animate attributeName="fill" values="rgba(153,153,153,0.5);rgba(153,153,153,0.1);rgba(153,153,153,0.5)" dur="2s" repeatCount="indefinite" /></rect></svg> "Topaasia Oy"){kind=small}
![](data:image/svg+xml;utf8,<svg xmlns="http://www.w3.org/2000/svg" width="120" height="66"><rect width="100%" height="100%"><animate attributeName="fill" values="rgba(153,153,153,0.5);rgba(153,153,153,0.1);rgba(153,153,153,0.5)" dur="2s" repeatCount="indefinite" /></rect></svg> "HSY Helsingin seudun ympäristöpalvelut -kuntayhtymä")
![](data:image/svg+xml;utf8,<svg xmlns="http://www.w3.org/2000/svg" width="300" height="94"><rect width="100%" height="100%"><animate attributeName="fill" values="rgba(153,153,153,0.5);rgba(153,153,153,0.1);rgba(153,153,153,0.5)" dur="2s" repeatCount="indefinite" /></rect></svg> "020202 Palvelut Oy")
![](data:image/svg+xml;utf8,<svg xmlns="http://www.w3.org/2000/svg" width="300" height="92"><rect width="100%" height="100%"><animate attributeName="fill" values="rgba(153,153,153,0.5);rgba(153,153,153,0.1);rgba(153,153,153,0.5)" dur="2s" repeatCount="indefinite" /></rect></svg> "Ratkaisutoimisto Seedi Oy")
![](data:image/svg+xml;utf8,<svg xmlns="http://www.w3.org/2000/svg" width="300" height="120"><rect width="100%" height="100%"><animate attributeName="fill" values="rgba(153,153,153,0.5);rgba(153,153,153,0.1);rgba(153,153,153,0.5)" dur="2s" repeatCount="indefinite" /></rect></svg> "Seure Henkilöstöpalvelut Oy")
![](data:image/svg+xml;utf8,<svg xmlns="http://www.w3.org/2000/svg" width="246" height="46"><rect width="100%" height="100%"><animate attributeName="fill" values="rgba(153,153,153,0.5);rgba(153,153,153,0.1);rgba(153,153,153,0.5)" dur="2s" repeatCount="indefinite" /></rect></svg> "Neste Oyj"){kind=small}
![](data:image/svg+xml;utf8,<svg xmlns="http://www.w3.org/2000/svg" width="300" height="47"><rect width="100%" height="100%"><animate attributeName="fill" values="rgba(153,153,153,0.5);rgba(153,153,153,0.1);rgba(153,153,153,0.5)" dur="2s" repeatCount="indefinite" /></rect></svg> "Eläketurvakeskus"){kind=small}
![](data:image/svg+xml;utf8,<svg xmlns="http://www.w3.org/2000/svg" width="300" height="73"><rect width="100%" height="100%"><animate attributeName="fill" values="rgba(153,153,153,0.5);rgba(153,153,153,0.1);rgba(153,153,153,0.5)" dur="2s" repeatCount="indefinite" /></rect></svg> "Pohjantähti Keskinäinen Vakuutusyhtiö")
![](data:image/svg+xml;utf8,<svg xmlns="http://www.w3.org/2000/svg" width="150" height="46"><rect width="100%" height="100%"><animate attributeName="fill" values="rgba(153,153,153,0.5);rgba(153,153,153,0.1);rgba(153,153,153,0.5)" dur="2s" repeatCount="indefinite" /></rect></svg> "Verohallinto"){kind=small}
![](data:image/svg+xml;utf8,<svg xmlns="http://www.w3.org/2000/svg" width="300" height="157"><rect width="100%" height="100%"><animate attributeName="fill" values="rgba(153,153,153,0.5);rgba(153,153,153,0.1);rgba(153,153,153,0.5)" dur="2s" repeatCount="indefinite" /></rect></svg> "Fortum Oyj")
![](data:image/svg+xml;utf8,<svg xmlns="http://www.w3.org/2000/svg" width="300" height="116"><rect width="100%" height="100%"><animate attributeName="fill" values="rgba(153,153,153,0.5);rgba(153,153,153,0.1);rgba(153,153,153,0.5)" dur="2s" repeatCount="indefinite" /></rect></svg> "Sitomo")
![](data:image/svg+xml;utf8,<svg xmlns="http://www.w3.org/2000/svg" width="300" height="78"><rect width="100%" height="100%"><animate attributeName="fill" values="rgba(153,153,153,0.5);rgba(153,153,153,0.1);rgba(153,153,153,0.5)" dur="2s" repeatCount="indefinite" /></rect></svg> "SOS International Oy")
![Acolad Learning](data:image/svg+xml;utf8,<svg xmlns="http://www.w3.org/2000/svg" width="300" height="117"><rect width="100%" height="100%"><animate attributeName="fill" values="rgba(153,153,153,0.5);rgba(153,153,153,0.1);rgba(153,153,153,0.5)" dur="2s" repeatCount="indefinite" /></rect></svg> "Acolad")
![](data:image/svg+xml;utf8,<svg xmlns="http://www.w3.org/2000/svg" width="260" height="194"><rect width="100%" height="100%"><animate attributeName="fill" values="rgba(153,153,153,0.5);rgba(153,153,153,0.1);rgba(153,153,153,0.5)" dur="2s" repeatCount="indefinite" /></rect></svg> "If Vahinkovakuutusyhtiö Oy")
![](data:image/svg+xml;utf8,<svg xmlns="http://www.w3.org/2000/svg" width="240" height="63"><rect width="100%" height="100%"><animate attributeName="fill" values="rgba(153,153,153,0.5);rgba(153,153,153,0.1);rgba(153,153,153,0.5)" dur="2s" repeatCount="indefinite" /></rect></svg> "Atea Finland Oy")
![](data:image/svg+xml;utf8,<svg xmlns="http://www.w3.org/2000/svg" width="300" height="159"><rect width="100%" height="100%"><animate attributeName="fill" values="rgba(153,153,153,0.5);rgba(153,153,153,0.1);rgba(153,153,153,0.5)" dur="2s" repeatCount="indefinite" /></rect></svg> "Lassila&Tikanoja Oy")
![](data:image/svg+xml;utf8,<svg xmlns="http://www.w3.org/2000/svg" width="283" height="283"><rect width="100%" height="100%"><animate attributeName="fill" values="rgba(153,153,153,0.5);rgba(153,153,153,0.1);rgba(153,153,153,0.5)" dur="2s" repeatCount="indefinite" /></rect></svg> "Paytrail Oyj")
![](data:image/svg+xml;utf8,<svg xmlns="http://www.w3.org/2000/svg" width="260" height="56"><rect width="100%" height="100%"><animate attributeName="fill" values="rgba(153,153,153,0.5);rgba(153,153,153,0.1);rgba(153,153,153,0.5)" dur="2s" repeatCount="indefinite" /></rect></svg> "Listenmaa Consulting Oy")
![](data:image/svg+xml;utf8,<svg xmlns="http://www.w3.org/2000/svg" width="300" height="91"><rect width="100%" height="100%"><animate attributeName="fill" values="rgba(153,153,153,0.5);rgba(153,153,153,0.1);rgba(153,153,153,0.5)" dur="2s" repeatCount="indefinite" /></rect></svg> "HS-Works Oy")
![](data:image/svg+xml;utf8,<svg xmlns="http://www.w3.org/2000/svg" width="300" height="70"><rect width="100%" height="100%"><animate attributeName="fill" values="rgba(153,153,153,0.5);rgba(153,153,153,0.1);rgba(153,153,153,0.5)" dur="2s" repeatCount="indefinite" /></rect></svg> "Monetra Oy")
![Otaverkko logo](data:image/svg+xml;utf8,<svg xmlns="http://www.w3.org/2000/svg" width="300" height="72"><rect width="100%" height="100%"><animate attributeName="fill" values="rgba(153,153,153,0.5);rgba(153,153,153,0.1);rgba(153,153,153,0.5)" dur="2s" repeatCount="indefinite" /></rect></svg> "Otaverkko Oy")
![Valtti Kumppanit Oy logo](data:image/svg+xml;utf8,<svg xmlns="http://www.w3.org/2000/svg" width="300" height="100"><rect width="100%" height="100%"><animate attributeName="fill" values="rgba(153,153,153,0.5);rgba(153,153,153,0.1);rgba(153,153,153,0.5)" dur="2s" repeatCount="indefinite" /></rect></svg> "Valtti Kumppanit Oy")
![](data:image/svg+xml;utf8,<svg xmlns="http://www.w3.org/2000/svg" width="300" height="143"><rect width="100%" height="100%"><animate attributeName="fill" values="rgba(153,153,153,0.5);rgba(153,153,153,0.1);rgba(153,153,153,0.5)" dur="2s" repeatCount="indefinite" /></rect></svg> "Hoas")
![](data:image/svg+xml;utf8,<svg xmlns="http://www.w3.org/2000/svg" width="300" height="112"><rect width="100%" height="100%"><animate attributeName="fill" values="rgba(153,153,153,0.5);rgba(153,153,153,0.1);rgba(153,153,153,0.5)" dur="2s" repeatCount="indefinite" /></rect></svg> "Rainmaker Oy")
![](data:image/svg+xml;utf8,<svg xmlns="http://www.w3.org/2000/svg" width="300" height="183"><rect width="100%" height="100%"><animate attributeName="fill" values="rgba(153,153,153,0.5);rgba(153,153,153,0.1);rgba(153,153,153,0.5)" dur="2s" repeatCount="indefinite" /></rect></svg> "HUS")
![](data:image/svg+xml;utf8,<svg xmlns="http://www.w3.org/2000/svg" width="287" height="176"><rect width="100%" height="100%"><animate attributeName="fill" values="rgba(153,153,153,0.5);rgba(153,153,153,0.1);rgba(153,153,153,0.5)" dur="2s" repeatCount="indefinite" /></rect></svg> "Stora Enso Oyj")
![](data:image/svg+xml;utf8,<svg xmlns="http://www.w3.org/2000/svg" width="300" height="105"><rect width="100%" height="100%"><animate attributeName="fill" values="rgba(153,153,153,0.5);rgba(153,153,153,0.1);rgba(153,153,153,0.5)" dur="2s" repeatCount="indefinite" /></rect></svg> "Kemira")
![](data:image/svg+xml;utf8,<svg xmlns="http://www.w3.org/2000/svg" width="300" height="164"><rect width="100%" height="100%"><animate attributeName="fill" values="rgba(153,153,153,0.5);rgba(153,153,153,0.1);rgba(153,153,153,0.5)" dur="2s" repeatCount="indefinite" /></rect></svg> "Digi- ja Väestötietovirasto")
![](data:image/svg+xml;utf8,<svg xmlns="http://www.w3.org/2000/svg" width="300" height="125"><rect width="100%" height="100%"><animate attributeName="fill" values="rgba(153,153,153,0.5);rgba(153,153,153,0.1);rgba(153,153,153,0.5)" dur="2s" repeatCount="indefinite" /></rect></svg> "Helsingin yliopiston tietotekniikkaosasto")
![](data:image/svg+xml;utf8,<svg xmlns="http://www.w3.org/2000/svg" width="136" height="66"><rect width="100%" height="100%"><animate attributeName="fill" values="rgba(153,153,153,0.5);rgba(153,153,153,0.1);rgba(153,153,153,0.5)" dur="2s" repeatCount="indefinite" /></rect></svg> "Fujitsu Finland Oy")
![](data:image/svg+xml;utf8,<svg xmlns="http://www.w3.org/2000/svg" width="300" height="62"><rect width="100%" height="100%"><animate attributeName="fill" values="rgba(153,153,153,0.5);rgba(153,153,153,0.1);rgba(153,153,153,0.5)" dur="2s" repeatCount="indefinite" /></rect></svg> "Lähitapiola")
Mikä on Wave asiakaspalveluverkosto?
Esittelyssä Wave ja jäsenyys
Erinomaisen asiakaspalvelun puolesta: palveluistamme hyötyvät kaikki asiakaspalvelut ja heidän asiakkaansa!
Kokemuksia verkostosta palveluntarjoajan näkökulmasta
Haastattelussa: Ville Mikkonen, QualityDesk Oy
Kokemuksia verkostosta kilpailuvoittajan näkökulmasta
Haastattelussa: Vuoden Service Desk 2019, Netox Oy
Asiakkaiden kokemuksia
“Asiantuntijan näkökulmasta sain paljon hyötyä myös perehdyttämiseen. Toimin tiimini uusien henkilöjen perehdyttäjänä, niin sain kyllä ideoita miten voisin kehittyä siinä.”
kevät 2021
osallistuja, Voittavaa tiimiä rakentamassa
“Erittäin hyvin koottu kokonaisuus ja hyvin tuli asia selville sekä selkeästi näytettynä.”
kesä 2021
osallistuja, ITIL 4 Overview, palvelunhallinnan perusteet
“Ehdottomasti! Tämä valmennus toi boostia tarkastella omia työtapoja ja käyttäytymistä uudella tasolla. Tämä meinaa hektisen työn lomassa unohtua.”
kevät 2021
osallistuja, Innostu ja innosta
"Rohkeuden teema on hyvin mielenkiintoinen. Webinaari antoi uutta potkua omaan ajatteluun – toivottavasti myös toimintaan. Kiitos!"
2020
osallistuja, Jäsentapahtuma Rohkea johtajuus yhteistyössä Sitomo
![](data:image/svg+xml;utf8,<svg xmlns="http://www.w3.org/2000/svg" width="115" height="115"><rect width="100%" height="100%"><animate attributeName="fill" values="rgba(153,153,153,0.5);rgba(153,153,153,0.1);rgba(153,153,153,0.5)" dur="2s" repeatCount="indefinite" /></rect></svg>)
"Vuoden Service Desk -kilpailu sopii kaikille, jotka haluavat tunnistaa omat kehityskohteensa ja miettiä omaa palvelukokonaisuutta sekä saada ulkopuoliselta entistä paremman näkemyksen omasta toiminnastaan kattavan arvioinnin kera. Mielestäni rahalle saa kilpailussa hyvin vastinetta."
Ilkka Kivikäs
Business Development Manager, Telia Incmis-Nebula Oy
“Kiitos innostavasta valmennuksesta. Plussaa etenkin harjoitustehtävistä, jotka oli hyvin toteutettu.”
2021
osallistuja, Kirjallisen asiakaspalvelun kulmakivet
“Kiitos, monta uutta asiaa ja uutta tietoa hyödynnettäväksi. Jo opittuja juttuja palasi mieleen. Pidän siitä, että jäi pohdittavaa ja halu palata materiaalin informaatioon myöhemmin. Aion ottaa tavaksi muutamia harjoituksia.”
kesä 2021
osallistuja, Vakuuttava puhe ja ääni
“Mahtava osallistava ja mukaansatempaava aamupäivä!”
kevät 2021
osallistuja, Innostu ja innosta
“Todella hyvä koulutus. Selkeitä, konkreettisia ja hyödyllisiä asioita liittyen viestimiseen. Mukavia vaihtelevia tapoja aktivoida meitä kuulijoita koulutuksen aikana. Suosittelen lämpimästi muillekin jotka kaipaavat tällaista koulutusta.”
kevät 2021
osallistuja, Kirjallisen asiakaspalvelun kulmakivet
![](data:image/svg+xml;utf8,<svg xmlns="http://www.w3.org/2000/svg" width="354" height="337"><rect width="100%" height="100%"><animate attributeName="fill" values="rgba(153,153,153,0.5);rgba(153,153,153,0.1);rgba(153,153,153,0.5)" dur="2s" repeatCount="indefinite" /></rect></svg>)
“Saamme usein kiitosta asiakkailtamme, ja kun sitä täydentämään saimme nyt hienon palautteen Wakarun kilpailusta, uskomme entistä vahvemmin olevamme oikealla tiellä toimintamme kehittämisessä. Seuraamme jatkuvasti asiakaspalautetta nollatoleranssin periaatteella. Saan automaattisesti viestin kiitettävästä tai heikommasta asiakaspalautteesta, johon reagoimme heti”
Teri Nikkanen
Cinia service deskin vetäjä, Cinia
![](data:image/svg+xml;utf8,<svg xmlns="http://www.w3.org/2000/svg" width="149" height="148"><rect width="100%" height="100%"><animate attributeName="fill" values="rgba(153,153,153,0.5);rgba(153,153,153,0.1);rgba(153,153,153,0.5)" dur="2s" repeatCount="indefinite" /></rect></svg>)
![](data:image/svg+xml;utf8,<svg xmlns="http://www.w3.org/2000/svg" width="149" height="149"><rect width="100%" height="100%"><animate attributeName="fill" values="rgba(153,153,153,0.5);rgba(153,153,153,0.1);rgba(153,153,153,0.5)" dur="2s" repeatCount="indefinite" /></rect></svg>)